Warranty and returns

 

1. Warranty

The legal guarantee of conformity is 2 years from receipt of the product. To benefit from the guarantee it is imperative to keep the invoice of the product.

The warranty applies to a product that shows a defect occurring during normal use. Our warranty does not cover defects resulting from accidental wear and tear or incorrect care of the product.

 

2. Returns

According to the Article L.121-20 and following of the Consumer Code, you have a period of 14 working days from the delivery date of your order to return any item does that does not suit you, in the state in which you received it, with all the elements delivered (accessories, packaging, instructions ...), specific to its marketing and ask the exchange or the refund and this without any expenses, with the exception of the return fees remaining the responsibility of the customer.

After this period, the right to claim will no longer be acquired.

Products have to be returned to ANTARES DISTRIBUTION – 34 Rue des fougères – 17100 SAINTES – France, accompanied by the invoice and the downloadable return form HERE.

Please note that the return form is necessary for:

  • The exchange of a product bought from our Shop.
  • The return of a defective product
  • The return of a product that needs a repair. You will receive a quote from our repair department and the repair will be conducted only upon approval from the client.

In the case of an exchange of size, color, or model due to a customer error, shipping costs will be charged up to 10 € for France, 20 € for Europe, and after quotation for other countries.